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Delivery & Returns Policy

Please note during the current COVID-19 crisis we have wavered the 28 days return policy.

Will COVID-19 (Coronavirus) affect my delivery?

Unfortunately due to the COVID 19 crisis Royal Mail are under immense pressure, as they are running on a reduced work force due some employees having to self-isolate.

Our shipments are taking anywhere between 2 and 25 days depending on the individual depots and sorting offices.

Apologies that we are unable to give you any further information at this time.

Please note during the current COVID-19 outbreak there may be a delay of up to 25 days for parcels shipped from our warehouse.

Although it is very rare for parcels to go missing, please take note of the following terms, which continue to be in place during the current crisis:

We will not be able to enter a claim for lost products with Royal Mail until:

DELIVERY ADDRESS

Getting your goods to you swiftly and safely is of utmost importance to us. That's why we entrust our deliveries to carefully selected couriers. For information about the couriers we use please email enquiries@josefseibel.co.uk

If we are unable to match the billing address provided to the payment card used, we may need to confirm your address details with your card issuer when you pay with a credit/debit card. 

If you use Amazon Checkout or PayPal to pay for your products, these payment services conduct their own fraud checks, and they will contact you separately with any problems.

CAN I HAVE FREE POSTAGE ON MY ORDER?

Postage & packaging costs for standard deliveries within the U.K. are free of charge for all orders over £30.

For all orders under £30, shipping will be charged at £4.00.

Below are listed all of the delivery options we offer.

FREE UK DELIVERY - All Orders Over £30.00

Free delivery on all orders over £30.00 via Royal Mail.

We aim to dispatch all orders within 2-5 working days* for standard orders, although most of our orders are dispatched a lot sooner.

Orders received before 14.00pm will be dispatched the same day if a working day or the next working day if not. Weekends and Bank Holidays are not working days. All orders received after 14.00 will be dispatched the following working day.

We send products out by Royal Mail or TNT and delivery of your parcel should be attempted within 2 -5 working days of despatch.

* ‘Working day’ means Monday-Friday, and as such we do not dispatch on weekends or Bank Holidays.

STANDARD UK DELIVERY - Orders Under £30.00

For all orders under £30.00 that are being shipped to a UK address delivery will be charged at £4.00 for standard shipping via Royal Mail.

We aim to dispatch all orders within 2-5 working days* for standard orders, although most of our orders are dispatched a lot sooner.

Orders received before 14.00pm will be dispatched the same day if a working day or the next working day if not. Weekends and Bank Holidays are not working days. All orders received after 14.00 will be dispatched the following working day.

We send products out by Royal Mail or TNT and delivery of your parcel should be attempted within 2 -5 working days of despatch.

* ‘Working day’ means Monday-Friday, and as such we do not dispatch on weekends or Bank Holidays.

 

INTERNATIONAL SHIPPING RATES

We offer delivery to a large list of countries, but unfortunately if your country is not listed below then we do not currently dispatch there. If you would like more information about why your country does not appear on our list, please email us at enquiries@josefseibel.co.uk.

If you order products from our site for delivery to one of our international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges, and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

Country

Delivery Cost (per item)

Additional Items (per item)

Albania

£12.00

£8.00

Argentina

£12.00

£8.00

Armenia

£12.00

£8.00

Australia

£12.00

£8.00

Austria

£10.00

£5.00

Bahamas

£12.00

£8.00

Barbados

£12.00

£8.00

Belarus

£12.00

£8.00

Belgium

£10.00

£5.00

Bermuda

£12.00

£8.00

Bhutan

£12.00

£8.00

Bosnia-Herzegovina

£12.00

£8.00

Brazil

£12.00

£8.00

British Virgin Islands

£12.00

£8.00

Bulgaria

£10.00

£5.00

Canada

£12.00

£8.00

Cayman Islands

£12.00

£8.00

Chile

£12.00

£8.00

China

£12.00

£8.00

Colombia

£12.00

£8.00

Croatia

£10.00

£5.00

Cyprus

£10.00

£5.00

Denmark

£10.00

£5.00

Dominican Republic

£12.00

£8.00

Ecuador

£12.00

£8.00

El Salvador

£12.00

£8.00

Estonia

£10.00

£5.00

Finland

£10.00

£5.00

France

£10.00

£5.00

Georgia

£12.00

£8.00

Germany

£10.00

£5.00

Greece

£10.00

£5.00

Greenland

£12.00

£8.00

Grenada

£12.00

£8.00

Guyana

£12.00

£8.00

Honduras

£12.00

£8.00

Hong Kong

£12.00

£8.00

Hungary

£10.00

£5.00

Iceland

£10.00

£5.00

India

£12.00

£8.00

Indonesia

£12.00

£8.00

Ireland

£10.00

£5.00

Italy

£10.00

£5.00

Jamaica

£12.00

£8.00

Japan

£12.00

£8.00

Jordan

£12.00

£8.00

Kuwait

£12.00

£8.00

Latvia

£10.00

£5.00

Liechtenstein

£10.00

£5.00

Lithuania

£10.00

£5.00

Luxembourg

£10.00

£5.00

North Macedonia

£12.00

£8.00

Malaysia

£12.00

£8.00

Maldives

£12.00

£8.00

Mali

£12.00

£8.00

Malta

£10.00

£5.00

Mexico

£12.00

£8.00

Moldova

£12.00

£8.00

Mongolia

£12.00

£8.00

Netherlands

£10.00

£5.00

 New Zealand

 £12.00

£8.00

Norway

£12.00

£8.00

Oman

 £12.00

£8.00

Paua New Guinea

£12.00

£8.00

Peru

£12.00

£8.00

Philippines

£12.00

£8.00

Poland

£10.00

£5.00

Portugal

£10.00

£5.00

Romania

£10.00

£5.00

Russia

£12.00

£8.00

Samoa

£12.00

£8.00

San Marino

£12.00

£8.00

Senegal

£12.00

£8.00

Serbia

£12.00

£8.00

Singapore

£12.00

£8.00

Slovakia

£10.00

£5.00

Slovenia

£10.00

£5.00

South Africa

£12.00

£8.00

South Korea

£12.00

£8.00

Spain

£10.00

£5.00

Sri Lanka

£12.00

£8.00

St Lucia

£12.00

£8.00

St Vincent & The Grenadines

£12.00

£8.00

Sweden

£10.00

£5.00

Switzerland

£10.00

£5.00

Thailand

£12.00

£8.00

Tonga

£12.00

£8.00

Turkey

£12.00

£8.00

United States of America

£12.00

£8.00

Ukraine

£12.00

£8.00

Uruguary

£12.00

£8.00

 Vietnam

£12.00

£8.00

 

LOST ROYAL MAIL PARCEL

It is very rare for parcels to go missing, but please take note of the following terms:

We will not be able to enter a claim for lost products with Royal Mail until: