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Delivery & Returns Policy

Please note during the current COVID-19 crisis we have wavered the 28 days return policy.

Europe

Due to COVID-19 our logistics partner, Royal Mail, has temporarily suspended all mail services to Europe, with the exception of the Republic of Ireland. 

Orders placed for delivery to mainland Europe will be automatically cancelled by our team. We apologise for any inconvenience this may cause.

Will COVID-19 (Coronavirus) affect my delivery?

Unfortunately due to the COVID 19 crisis Royal Mail are under immense pressure, as they are running on a reduced work force due some employees having to self-isolate.

Our shipments are taking anywhere between 2 and 25 days depending on the individual depots and sorting offices.

Apologies that we are unable to give you any further information at this time.

Please note during the current COVID-19 outbreak there may be a delay of up to 25 days for parcels shipped from our warehouse.

Although it is very rare for parcels to go missing, please take note of the following terms, which continue to be in place during the current crisis:

We will not be able to enter a claim for lost products with Royal Mail until:

DELIVERY ADDRESS

Getting your goods to you swiftly and safely is of utmost importance to us. That's why we entrust our deliveries to carefully selected couriers. For information about the couriers we use please email enquiries@josefseibel.co.uk

If we are unable to match the billing address provided to the payment card used, we may need to confirm your address details with your card issuer when you pay with a credit/debit card. 

If you use Amazon Checkout or PayPal to pay for your products, these payment services conduct their own fraud checks, and they will contact you separately with any problems.

CAN I HAVE FREE POSTAGE ON MY ORDER?

Yes! Postage & packaging costs for standard deliveries within the U.K. are free of charge for all orders.

Below are listed all of the delivery options we offer.

STANDARD UK DELIVERY

No promotional code, no minimum spend, just free UK delivery on all orders – even during the sales!

We aim to dispatch all orders within 2-5 working days* for standard orders, although most of our orders are dispatched a lot sooner.

Orders received before 14.00pm will be dispatched the same day if a working day or the next working day if not. Weekends and Bank Holidays are not working days. All orders received after 14.00 will be dispatched the following working day.

We send products out by Royal Mail or TNT and delivery of your parcel should be attempted within 2 -5 working days of despatch.

* ‘Working day’ means Monday-Friday, and as such we do not dispatch on weekends or Bank Holidays.

INTERNATIONAL SHIPPING RATES

Europe

Due to COVID-19 our logistics partner, Royal Mail,  has temporarily suspended all mail services to Europe, with the exception of the Republic of Ireland. 

Orders placed for delivery to mainland Europe will be automatically cancelled by our team. We apologise for any inconvenience this may cause.

 We offer delivery to a large list of countries, but unfortunately if your country is not listed below then we do not currently dispatch there. If you would like more information about why your country does not appear on our list, please email us at enquiries@josefseibel.co.uk.

 

Country

Delivery Cost (per item)

Additional Items (per item)

Albania

£12.00

£8.00

Argentina

£12.00

£8.00

Armenia

£12.00

£8.00

Ascension Islands & St Helena

£12.00

£8.00

Australia

£12.00

£8.00

Austria

£12.00

£8.00

Bahamas

£12.00

£8.00

Barbados

£12.00

£8.00

Belarus

£12.00

£8.00

Belgium

£12.00

£8.00

Bermuda

£12.00

£8.00

Bhutan

£12.00

£8.00

Bosnia-Herzegovina

£12.00

£8.00

Brazil

£12.00

£8.00

British Virgin Islands

£12.00

£8.00

Bulgaria

£12.00

£8.00

Canada

£12.00

£8.00

Cayman Islands

£12.00

£8.00

Chile

£12.00

£8.00

China

£12.00

£8.00

Colombia

£12.00

£8.00

Croatia

£12.00

£8.00

Cyprus

£12.00

£8.00

Denmark

£12.00

£8.00

Dominican Republic

£12.00

£8.00

Ecuador

£12.00

£8.00

El Salvador

£12.00

£8.00

Estonia

£12.00

£8.00

Finland

£12.00

£8.00

France

£12.00

£8.00

Georgia

£12.00

£8.00

Germany

£12.00

£8.00

Grenada

£12.00

£8.00

Guyana

£12.00

£8.00

Honduras

£12.00

£8.00

Hungary

£12.00

£8.00

Iceland

£12.00

£8.00

India

£12.00

£8.00

Indonesia

£12.00

£8.00

Ireland

£12.00

£8.00

Italy

£12.00

£8.00

Jamaica

£12.00

£8.00

Japan

£12.00

£8.00

Jordan

£12.00

£8.00

Kuwait

£12.00

£8.00

Latvia

£12.00

£8.00

Libya

£12.00

£8.00

Liechtenstein

£12.00

£8.00

Lithuania

£12.00

£8.00

Luxembourg

£12.00

£8.00

Macedonia (FYR)

£12.00

£8.00

Malaysia

£12.00

£8.00

Maldives

£12.00

£8.00

Mali

£12.00

£8.00

Malta

£12.00

£5.00

Mauritius

£12.00

£8.00

Mexico

£12.00

£8.00

Moldova

£12.00

£8.00

Mongolia

£12.00

£8.00

Netherlands

£12.00

£8.00

 New Zealand

£12.00

£8.00

Oman

£12.00

£8.00

Paua New Guinea

£12.00

£8.00

Peru

£12.00

£8.00

Philippines

£12.00

£8.00

Poland

£12.00

£8.00

Portugal

£12.00

£8.00

Romania

£12.00

£8.00

Russia

£12.00

£8.00

Samoa

£12.00

£8.00

Saudi Arabia

£12.00

£8.00

Senegal

£12.00

£8.00

Serbia

£12.00

£8.00

Singapore

£12.00

£8.00

Slovakia

£12.00

£8.00

Slovenia

£12.00

£8.00

Spain

£12.00

£8.00

Sri Lanka

£12.00

£8.00

St Kitts and Nevis

£12.00

£8.00

St Lucia

£12.00

£8.00

St Vincent & The Grenadines

£12.00

£8.00

Switzerland

£12.00

£8.00

Thailand

£12.00

£8.00

Tonga

£12.00

£8.00

Turkey

£12.00

£8.00

United Arab Emirates

£12.00

£8.00

United States of America

£12.00

£8.00

Ukraine

£12.00

£8.00

Uruguary

£12.00

£8.00

Yemen

£12.00

£8.00

 Vietnam

£12.00

£8.00

 

LOST ROYAL MAIL PARCEL

It is very rare for parcels to go missing, but please take note of the following terms:

We will not be able to enter a claim for lost products with Royal Mail until: