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Delivery & Returns Policy

DELIVERY ADDRESS

Getting your goods to you swiftly and safely is of utmost importance to us. That's why we entrust our deliveries to carefully selected couriers. It’s also why we may need to confirm your details with your card issuer when you pay with a credit/debit card, and we can only dispatch your first order to the cardholder’s address or place of work. 

We will do our best to keep delays to a minimum but reserve the right to cancel an order if a different address is provided. We do this to protect our customers from potential fraud and it may be necessary for us to contact you to request an amendment to the original order details. After your first successful order with us, we will be happy to ship your order to your address of choice

If you use Amazon Checkout or PayPal to pay for your products, these payment services conduct their own fraud checks, and so you may be able to use an alternative address, however this is not guaranteed.

CAN I HAVE FREE POSTAGE ON MY ORDER?

Yes! Postage & packaging costs for standard deliveries within the U.K. are free of charge for all orders.

Below are listed all of the delivery options we offer.

STANDARD UK DELIVERY

No promotional code, no minimum spend, just free UK delivery on all orders – even during the sales!

We aim to dispatch all orders within 2-5 working days* for standard orders, although most of our orders are dispatched a lot sooner.

Orders received before 14.00pm will be dispatched the same day if a working day or the next working day if not. Weekends and Bank Holidays are not working days. All orders received after 14.00 will be dispatched the following working day.

We send products out by Royal Mail or TNT and delivery of your parcel should be attempted within 2 working days of despatch.

* ‘Working day’ means Monday-Friday, and as such we do not dispatch on weekends or Bank Holidays.

TRACKED 24 HOUR UK DELIVERY

When you buy something online, you want to get it as soon as possible. With Royal Mail Tracked 24 we will aim to deliver your parcel the next working day and includes full online tracking.

If you provide us with an email address and mobile number then Royal Mail will send SMS/email recipient notifications letting you know the progress of your parcel. There is also a Safe Place option if no one is home. For extra peace of mind, there’s £100 of compensation cover included to protect against loss or damage to your item.

Royal Mail Tracked 24 is charged at £4.50 and is available on all products; simply select the option at Checkout.

Orders received before 14.00pm will be dispatched the same day if a working day or the next working day if not. Weekends and Bank Holidays are not working days. All orders received after 14.00 will be dispatched the following working day.

* Please note that because our couriers do not operate on weekends and Bank Holidays, we do not include them as working days for the purposes of our above dispatch promise. If you order on a weekend, we will class the Monday as the first working day.

TRACKED 48 HOUR UK DELIVERY

When you buy something online, you want to get it as soon as possible. With Royal Mail Tracked 48 we will aim to deliver your parcel in two working days and includes full online tracking.

If you provide us with an email address and mobile number then Royal Maill will send SMS/email recipient notifications letting you know the progress of your parcel. There is also a Safe Place option if no one is home. For extra peace of mind, there’s £100 of compensation cover included to protect against loss or damage to your item.

Royal Mail Tracked 48 is charged at £4.00 and is available on all products; simply select the option at Checkout.

Orders received before 14.00pm will be dispatched the same day if a working day or the next working day if not. Weekends and Bank Holidays are not working days. All orders received after 14.00 will be dispatched the following working day.

* Please note that because our couriers do not operate on weekends and Bank Holidays, we do not include them as working days for the purposes of our above dispatch promise. If you order on a weekend, we will class the Monday as the first working day.

INTERNATIONAL SHIPPING RATES

We offer delivery to a large list of countries, but unfortunately if your country is not listed below then we do not currently dispatch there. If you would like more information about why your country does not appear on our list, please email us at service@josefseibel.co.uk.

Country

Delivery Cost (per item)

Additional Items (per item)

Republic of Ireland

£10.00

£5.00

Albania

£10.00

£5.00

Algeria

£12.00

£8.00

Andorra

£10.00

£5.00

Anguilla

£12.00

£8.00

Antigua and Barbuda

£12.00

£8.00

Argentina

£12.00

£8.00

Aruba

£12.00

£8.00

Australia

£12.00

£8.00

Austria

£10.00

£5.00

Bahamas

£12.00

£8.00

Bahrain

£12.00

£8.00

Bangladesh

£12.00

£8.00

Barbados

£12.00

£8.00

Belarus

£10.00

£5.00

Belgium

£10.00

£5.00

Bermuda

£12.00

£8.00

Bolivia

£12.00

£8.00

Bosnia Herzegovina

£10.00

£5.00

Brazil

£12.00

£8.00

British Virgin Islands

£12.00

£8.00

Brunei Darussalam

£12.00

£8.00

Bulgaria

£10.00

£5.00

Canada

£12.00

£8.00

Cape Verde

£12.00

£8.00

Cayman Islands

£12.00

£8.00

Channel Islands

£12.00

£8.00

China

£12.00

£8.00

Costa Rica

£12.00

£8.00

Croatia

£10.00

£5.00

Cyprus

£10.00

£5.00

Czech Republic

£10.00

£5.00

Denmark

£10.00

£5.00

Dominican Republic

£12.00

£8.00

Ecuador

£12.00

£8.00

Egypt

£12.00

£8.00

El Salvador

£12.00

£8.00

Estonia

£10.00

£5.00

Faroe Islands

£10.00

£5.00

Fiji

£12.00

£8.00

Finland

£10.00

£5.00

France

£10.00

£5.00

Germany

£10.00

£5.00

Gibraltar

£10.00

£5.00

Greece

£10.00

£5.00

Greenland

£10.00

£5.00

Grenada

£12.00

£8.00

Guam

£12.00

£8.00

Guyana

£12.00

£8.00

Honduras

£12.00

£8.00

Hong Kong

£12.00

£8.00

Hungary

£10.00

£5.00

Iceland

£10.00

£5.00

India

£12.00

£8.00

Isle of Man

£12.00

£8.00

Israel

£12.00

£8.00

Italy

£10.00

£5.00

Jamaica

£12.00

£8.00

Japan

£12.00

£8.00

Jordan

£12.00

£8.00

Kenya

£12.00

£8.00

Kuwait

£12.00

£8.00

Latvia

£10.00

£5.00

Lithuania

£10.00

£5.00

Luxembourg

£10.00

£5.00

Macedonia (FYR)

£10.00

£5.00

Malaysia

£12.00

£8.00

Maldives

£12.00

£8.00

Malta

£10.00

£5.00

Mauritius

£12.00

£8.00

Mexico

£12.00

£8.00

Moldova

£10.00

£5.00

Monaco

£10.00

£5.00

Montenegro

£10.00

£5.00

Montserrat

£12.00

£8.00

Nepal

£12.00

£8.00

Netherlands

£10.00

£5.00

New Zealand

£12.00

£8.00

Norway

£10.00

£5.00

Pakistan

£12.00

£8.00

Panama

£12.00

£8.00

Paua New Guinea

£12.00

£8.00

Paraguay

£12.00

£8.00

Peru

£12.00

£8.00

Philippines

£12.00

£8.00

Poland

£10.00

£5.00

Portugal

£10.00

£5.00

Puerto Rica

£12.00

£8.00

Qatar

£12.00

£8.00

Romania

£10.00

£5.00

Saint Kitts and Nevis

£12.00

£8.00

Saint Lucia

£12.00

£8.00

San Marino

£10.00

£5.00

Saudi Arabia

£12.00

£8.00

Serbia

£10.00

£5.00

Seychelles

£12.00

£8.00

Singapore

£12.00

£8.00

Slovakia

£10.00

£5.00

Slovenia

£10.00

£5.00

South Africa

£12.00

£8.00

South Korea

£12.00

£8.00

Spain

£10.00

£5.00

Sri Lanka

£12.00

£8.00

Sweden

£10.00

£5.00

Switzerland

£10.00

£5.00

Taiwan

£12.00

£8.00

Thailand

£12.00

£8.00

Tonga

£12.00

£8.00

Trinidad and Tobago

£12.00

£8.00

Tunisia

£12.00

£8.00

Turks and Caicos Islands

£12.00

£8.00

Ukraine

£10.00

£5.00

United Arab Emirates

£12.00

£8.00

United States of America

£12.00

£8.00

Uruguary

£12.00

£8.00

Vatican City State

£10.00

£5.00

Venezuela

£12.00

£8.00

 

LOST ROYAL MAIL PARCEL

It is very rare for parcels to go missing, but please take note of the following terms:

We will not be able to enter a claim for lost products with Royal Mail until:

  1. 15 working days have passed (for UK orders)
  2. 20 working days have passed (for EU orders, excluding UK)
  3. 25 working days have passed (for orders outside the EU)