Josef Seibel Lina 09

Unfortunately due to the COVID 19 crisis Royal Mail are under immense pressure, as they are running on a reduced work force due some employees having to self-isolate. Our shipments are taking anywhere between 2 and 19 days depending on the individual depots and sorting offices. Apologies that we are unable to give you any further information at this time. Orders received before 14.00pm will be dispatched the same day if a working day or the next working day if not. All orders received after 14.00 will be dispatched the following working day. We aim to dispatch all orders within 2-5 working days* for standard orders, although most of our orders are dispatched a lot sooner. * Please note that because our couriers do not operate on weekends and Bank Holidays, we do not include them as working days for the purposes of our above dispatch promise. If you order on a weekend, we will class the Monday as the first working day.

Please note during the current COVID-19 outbreak there may be a delay of up to 28 days for parcels shipped from our warehouse to outside the UK. We offer delivery to a large list of countries, but unfortunately if your country is not listed here then we do not currently dispatch there. If you would like more information about why your country does not appear on our list, please email us at service@josefseibel.co.uk. For all countries within the EU the standard charge is £10 for the first pair and £5 for each additional pair ordered. Deliveries outside of the UK and EU is charged at £12 for the first pair and £8 for each additional pair ordered. Orders received before 14.00pm will be dispatched the same day if a working day or the next working day if not. Weekends and Bank Holidays are not working days. All orders received after 14.00 will be dispatched the following working day.

Large orders or heavier items will be sent via TNT and therefore a signature will be required. Orders received before 14:00 will be dispatched the same day if a working day or the next working day if not. Weekends and Bank Holidays are not working days. All orders received after 14:00 will be dispatched the following working day. All suspected missing deliveries must be reported in writing to us once 7 days has passed from your order being placed. Email enquiries@josefseibel.co.uk quoting your order reference. A refund or replacement order will only be offered once 28 days has elapsed from your order date. Please note that we endeavour to check that the quality of all orders shipped meets the high standards that our customers expect. However we are unable to guarantee that shoes despatched will be 'box fresh' i.e. they may have been tried on by customers in one of our stores. It is very rare for parcels to go missing, but please take note of the following terms: We will not be able to enter a claim for lost products with Royal Mail until: 1. 15 working days have passed (for UK orders) 2. 20 working days have passed (for EU orders, excluding UK) 3. 25 working days have passed (for orders outside the EU)

Please note during the current COVID-19 crisis we have wavered the 28 days returns policy. If you are not completely satisfied with your purchase, you can return it in its original unworn condition as it was received with all packaging (including the shoe box and protective tissue) and we will refund the price paid for the product. This will not include postage costs. Address: Josef Seibel Group, Unit 2 Wylam Court, Off Telford Way, Coalville LE67 3HP. You must ensure your name and address are clearly visible on the return. All returns shipped from outside the EU MUST be clearly labelled as “Returned Goods” and the appropriate forms completed. Failure to do this may result in import tax and charges imposed by the carrier being deducted from your refund. Once your goods are received a full refund will be processed for the cost of your goods. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit. Should you have a problem or any comments, please do not hesitate to contact us at enquiries@josefseibel.co.uk.